Robocall opt-outs gain category limits

An FCC rule published October 26 takes effect November 25. It lets callers interpret informational-call opt-outs by category: payment reminders can stop while fraud alerts continue. Telemarketing opt-outs still cover future telemarketing robocalls from the same caller. ^[1]

The earlier approach helps explain the change. In February 2024, the FCC codified withdrawal of consent in any reasonable manner, forbidding callers from insisting on one exclusive channel. Recognised methods included automated key presses and standard text replies, while other reasonable methods remained possible. The protection concerned calls requiring consent, rather than making every automated communication unlawful. Those rules codified a right recognised in 2015, when the FCC rejected mandatory caller-selected channels. ^[2]

From November 25, callers may designate exclusive automated opt-out methods, clearly disclosed on the call or message. Without designation, other reasonable methods still apply. These are procedural changes, not measured reductions in unwanted calls. ^[1]

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